FAQ

For Users

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What is Ehime Free Wi-Fi?: Ehime Free Wi-Fi is a free public wireless LAN Internet service that anyone can use.
The SSID (name of the access point) is Ehime_Free_Wi-Fi.

Where is Ehime Free Wi-Fi available?: Ehime Free Wi-Fi is available at spots in Ehime where an "Ehime Free Wi-Fi" logo sign is displayed, which include public facilities, sightseeing spots, airports, ports, roadside rest areas such as Michi-no-Eki and Cycle Oasis, restaurants, hotels, and other commercial facilities.
To find a Ehime Free Wi-Fi service spot, go to either "Search from map" or "Search from list".

How can I use Ehime Free Wi-Fi?: See "How to use Ehime Free Wi-Fi".

Are there any limits or restrictions regarding hours or frequency of the service usage?: Ehime Free Wi-Fi service is offered by several groups (described as A, B, C, etc.) and each group uses a different connection method and rules. Thus the daily connection time and frequency of the service vary depending on which group provides the service at the spot.
For details, find which group provides the service at your location, then go to "How to use Ehime Free Wi-Fi", and see Usage descriptions by group.

What do I need in order to use Ehime Free Wi-Fi?: You need an electronic device with a Wi-Fi connection function such as a smartphone, tablet, or laptop computer.
Some groups or locations require your email address for authentication.

How much is the service fee?: It’s free of charge.

When is Ehime Free Wi-Fi available?: Availability of the service varies depending on the location. At some locations, the service is available only during their business hours. Please check the descriptions of each location.

What kind of security does Ehime Free Wi-Fi offer?: Public Wireless LAN Service, "Ehime Free Wi-Fi" is not encrypted for convenience of users. It is possible that a malicious third party can intercept your communications and obtain your personal information such as your ID, password, or credit card numbers, and email messages. Please refrain from using the service for important or confidential communications.
The user must take full responsibility and use best possible caution in the usage of the service (such as using security software on user's device) to protect his or her private information.

I’m at a service spot, but I don’t see Ehime_Free_Wi-Fi among the network options.

Generally, the distance that Wi-Fi is accessible is several meters in diameter from an access point, though this varies depending on the Wi-Fi devices used and type of installation at each point. If you are having trouble connecting, you may be too far away from the access point. Try to move closer to the device.
If the SSID is still not shown on the screen of your device, consult the manager in charge at the site, or email the Digital Shift Promotion Division, Digital Strategy Bureau, Planning Promotion Department, Ehime Prefectural Office with information such as the facility, location, time and date, and type of device you are using, as well as your past usage experience at the location (if you have ever used the service at the location.)

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I can’t connect to Ehime Free Wi-Fi.

Please try the following:

(1) On your device, go to the Settings, click Wi-Fi, and make sure that Wi-Fi function is on.
(2) Make sure that Ehime_Free_Wi-Fi is displayed among the network options.
If not, move closer to the access point.
(3) Select Ehime_Free_Wi-Fi. Your device should be connected to the Internet.
If not, change your location or try it again after a short while.
(4) Open a browser and complete the authentication process.

Note 1: At an access point offered by Group A (NTT Method)
The maximum time of usage per use is 30 min. After 30 min, the Internet connection is shut down and you need to go through the authentication process again.
The maximum time of usage per user per day is 4 hours (30 min x 8).
Note 2: At an access point offered by Group B (Ehime CATV Method)
With an Android device, it may take a while to get connected to the Internet after authentication. If you can’t connect to the Internet with your Android device, turn off the Wi-Fi connection once and try the connection process again.

After trying the suggestions above, if you can’t still connect to the Internet, consult the manager in charge at the site, or email the Digital Shift Promotion Division, Digital Strategy Bureau, Planning Promotion Department, Ehime Prefectural Office with such information as the facility, location, time and date, type of device, OS and browser used, your past usage experience at the location (if you have ever used the service at the location), and the error message display (if an error message was displayed, and if so, the content of the message).

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My device is connected to Ehime Free Wi-Fi and I have opened a browser, but the authentication screen doesn’t appear.

Please try the following:

(1) Go to Settings, then Wi-Fi, and click Ehime_Free_Wi-Fi. Click Delete This Network/Forget this Network. Now Go back to Wi-Fi, and select Ehime_Free_Wi-Fi from the network options and open the browser.
(2) If you are using a browser supported by SSL, make sure to choose websites with the https prefix.
(3) If the home page of the browser is displayed, delete the cache of the browser and restart the browser.

* Depending on the Settings of your device, the above suggestions may not always successfully lead to the authentication screen. If the authentication has been complete and thus effective, the authentication screen will not be displayed.

I’m connected to Ehime Free Wi-Fi, but I can’t browse the Internet or use an application software.

The reason may be one of the following:

(1) The authentication is not complete. (You need to go through the authentication process again in the following cases: you have passed the time limit of usage, or you may have unintentionally accessed a different access point since changing your location or for other reasons.)
Open a browser and complete the authentication process.
(2) The device is frozen.
Turn off your device and restart it.

After trying the above suggestions, if you can’t still connect to the Internet, consult the manager in charge at the site, or email the Digital Shift Promotion Division, Digital Strategy Bureau, Planning Promotion Department, Ehime Prefectural Office with such information as the facility, location, time and date, type of device, OS, and browser used, your past usage experience at the location (if you have ever used the service at the location), and the error message displayed (if an error message was displayed, and if so, the content of the message).

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The Internet speed is slow.

The reason may be one of the following:

(1) The conditions of Wi-Fi reception are not good. (e.g. You are too far away from the access point, or there is some obstacle between your location and the access point.)
Move closer to the access point or where the reception is better.
(2) The access point is crowded. (Many people are using the connection.)
Please wait for a while and try again.
(3) The access point has some limit in its high speed connection usage.
Some access points set a limit of the total monthly amount of high speed communication usage. Once the usage exceeds the limit, the communication speed becomes slower.

Each location requires a different connection method. Why the inconvenience?: Ehime Free Wi-Fi Project has been made possible with support and favor of many businesses. Each group uses the connection (and authentication) methods that they can offer. Thus it’s not possible to use the same method at all the locations.
Thank you for your understanding.

If there any way to manually connect to Ehime Free Wi-Fi?: Try one of the following:
(1) Turn off the Wi-Fi function of your device.
(2) In the Wi-Fi settings, turn off Ask to Join Networks.
(3) In the Wi-Fi settings, click Ehime_Free_Wi-Fi and click Delete This Network/Forget this Network.